Exchanges and Returns At Maria Oliva, your satisfaction is our top priority. That's why we offer a transparent and easy-to-understand returns and exchanges policy. Right of regret: You have up to [number] days after receiving the product to request an exchange or return, without the need for justification. Conditions for exchange or return: The product must be in its original packaging, with no signs of use or damage. The product must come with all accessories and labels. The invoice must be sent with the product. How to request an exchange or return: Contact our customer service team at [email address] or [phone number]. Please provide your order number and the reason for the exchange or return. Follow the instructions that will be sent by our team. Refund: The value of the product will be refunded in the same form of payment used for the purchase, within [number] working days of receipt of the product at our distribution center. Observations: Personalized products: We do not accept exchanges or returns on personalized products. Defective products: In the case of defective products, exchanges or returns will be made free of charge. Shipping costs: Shipping costs for exchanges or returns are the responsibility of the customer, except in the case of defective products. For more information, see our Terms and Conditions.
